S Ü M I provides an Exchange/Store Credit policy exclusively. Please be aware that cash refunds are currently unavailable.
For orders within Lebanon: We operate a 24-hour exchange/store-credit policy: You have 24 hours from the receipt of your order to inform us about your preference for store credit or exchange.
Exchange/store credit requests can be made via:
Email: info@sumibeirut.com
Instagram Direct Message: @sumi.beirut
Whatsapp: +96181305574
You have the option to exchange for a different size, color, or product of your choice.
RETURN POLICY: To ensure acceptance of returns by our customer care team, all products must be returned in their original condition, unworn, unaltered, and undamaged. Please ensure all labels are attached when returning the product.
S Ü M I does not provide free returns. Delivery charges will be applied based on the rates of the delivery company.
